Support
Get help from the team that built Expedient
Log a ticket, browse the knowledge base, or reach our Australia-based support team directly — no reseller queue in between.
Get help right now
Three ways to reach us — pick whichever fits how you'd rather get help.
Support Portal
Browse the knowledge base, submit a new ticket, or check on one you've already logged.
Visit Support Portal →Call Us
Speak directly with the Expedient team — no call centre, no reseller in between.
+61 3 9331 3944What's included with Expedient support
Direct, proactive, and backed by a team that knows freight forwarding — not just the software.
A direct line, not a reseller queue
You deal directly with the team that builds and supports Expedient — not a call centre routed through a reseller or third party.
Proactive infrastructure monitoring
We proactively monitor system and infrastructure health, so most issues are caught and addressed before they turn into downtime for your team.
Training, videos & documentation
Get new starters up to speed fast with product training, walkthrough videos, and documentation available through the Support Portal.
Deep product & industry expertise
Our team knows freight forwarding and customs operations, not just the software — so you're talking to someone who understands the workflow, not just the ticket.
Frequently Asked Questions
How do I log a support ticket?
The fastest way is the Support Portal, where you can submit a new ticket, browse existing help articles, and track the status of anything you've already logged. If you'd rather speak to someone directly, call or email the team using the details above.
Is Expedient support outsourced to a reseller or third party?
No. Support is handled directly by the team that builds Expedient — there's no reseller or third-party call centre in between. That's a deliberate difference from the reseller-routed support model common on legacy freight forwarding platforms.
Do you only respond when something breaks, or do you monitor proactively?
Both. Our team proactively monitors system and infrastructure health, so many issues are caught and addressed before they affect your operation, on top of responding directly when you raise something yourself.
Can't find what you need?
Reach the Expedient team directly — no reseller, no call centre.