Shipment Tracking Software
Shipment tracking software built into your platform, not bolted on.
Real-time order visibility and automatic status reporting, so your team and your customers always know where a shipment stands — without another phone call or status email in between.
The Problem
Chasing shipment status shouldn't be a full-time job
Customers ring or email asking where their shipment is. Staff dig through inboxes, carrier portals, and spreadsheets to piece together an answer — time that should be spent moving freight, not chasing status.
Expedient builds order visibility into the platform itself. Status and milestones update in real time, and automatic reports go out to customers — so the answer is already there before anyone has to ask.
Real-Time Shipment Visibility
See the current status of every export and import shipment as it happens, all inside the one platform — so your team always knows where an order stands without ringing a carrier or digging through an inbox for an update.
Milestone Tracking
Track each shipment against its key milestones, from booking through customs clearance to final delivery, so exceptions stand out early instead of surfacing only when a customer calls asking where their order is.
Automatic Status Reporting
Send customers automatic status reports as their shipment progresses, instead of staff manually drafting updates. Fewer status emails to write means more time for the work that actually keeps freight moving.
Exception Alerts
Get flagged automatically when a shipment falls behind schedule or needs attention, rather than discovering the problem only after a customer rings to ask what has gone wrong with their order.
Order History Search
Search complete order history in seconds, instead of digging back through old emails or spreadsheets to answer a customer's question about a shipment that moved through your operation months ago.
Customer Self-Service Tracking
Give customers their own view of shipment status, so they can check progress themselves instead of calling your team for an update — cutting down status-check calls without cutting down on visibility.
Frequently Asked Questions
How does shipment tracking work in Expedient?
Shipment tracking is built directly into the platform rather than run as a separate tool. As an order moves through your operation, its status and key milestones update in the same system your team already works in — so anyone checking a shipment sees the current position without switching screens or contacting another department for an answer. That means fewer manual status checks for your staff and fewer calls asking where an order has got to.
Can customers see shipment status themselves instead of calling us?
Yes. Automatic status reports go out to customers as a shipment progresses, so they don't need to call or email to ask where things stand. Real-time order visibility sits inside the same platform your team uses, which means customers and staff are looking at the same up-to-date status rather than working from different information. That consistency cuts down on the back-and-forth needed just to confirm where an order actually is.
Does tracking cover both export and import shipments?
Yes — order tracking in Expedient covers export and import shipments across air, sea, and road, all inside the one platform. Rather than switching between separate tools depending on the mode of transport, your team and your customers get the same real-time visibility and automatic status reporting regardless of which direction the shipment is moving. That single view holds whether a shipment is heading out of Australia or New Zealand, or coming in.
See real-time order tracking for your operation
Talk to us about switching from manual status chasing to built-in visibility.