PARTNER PORTAL
A Freight Forwarder Customer Portal, Built Into Expedient
The Partner Portal gives your customers' importers and exporters, your agents, and your local transport providers self-service access to shipment status, documents, and notifications — built into the platform, not bolted on.
THE PROBLEM
Every status update becomes a phone call
Importers and exporters, agents, and transport providers all want the same thing: to know where a shipment is. Today, for every tier, that means calling or emailing your operations team.
The Partner Portal gives all three groups self-service access to shipment status, documents, and notifications — built into Expedient, not a separate system to maintain.
Importers & Exporters
Your customers' own importers and exporters get self-service shipment status through the portal, so they stop calling your operations team and start checking progress themselves, any time they need an update, without waiting for a reply.
Agents
Your forwarding agents get their own portal access, so they can check shipment progress and pull the documents they need directly, instead of emailing your operations team and waiting for a reply.
Transport Providers
Local transport providers get the pickup and delivery details they need through the portal, without a phone call to your operations team, so handoffs happen on schedule and nothing gets missed.
Shipment Status Self-Service
Importers, exporters, agents, and transport providers can all check live shipment status themselves, in one place, instead of calling or emailing your operations team every time they need an update.
Document Access
Shipping and customs documents are available on demand through the portal, so importers, exporters, agents, and transport providers can find what they need without emailing your operations team for a copy.
Automated Notifications
The portal sends automatic notifications as a shipment's status changes, so every tier finds out as it happens, instead of your operations team fielding a follow-up call to ask for the update.
Frequently Asked Questions
Who can use the Partner Portal?
The Partner Portal is built for three groups outside your own team: your customers' importers and exporters, your forwarding agents, and the local transport providers you work with. Each group gets self-service access to the shipment information relevant to them — status, documents, and notifications — without needing to call or email your operations team for an update. Access is scoped per tier, so each group sees only their own shipments.
What can importers, exporters, agents, and transport providers actually see?
Each tier sees the information relevant to their part of the shipment: real-time status updates, the shipping and customs documents they need, and automated notifications as a shipment moves through each milestone. It replaces phone calls and inbox chasing with a single place to check progress, any time, without waiting on your operations team to reply. The portal is part of the core platform, so what your team records is exactly what partners see — no separate system to keep in sync.
Do importers, exporters, agents, and transport providers need their own login?
Yes — each partner gets their own portal login, scoped to their own shipments, so no one sees data outside their tier. Setting up access doesn't require separate software or a new system for your partners to learn; it's the same platform your team already uses, just a self-service view. That means faster onboarding for new agents or transport providers, and fewer status calls landing on your operations team's desk.
Give every partner a better way to check status
Talk to us about the Partner Portal for your operation.